PAYMENT METHOD OPTIONS

Wire transfer: EBC Limited LTD. (Bank Account)


1. BANK TRANSFER


Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won’t be shipped until the

funds have cleared in our account.

Account Name: EBC Limited LTD.

Bank Name: ProCredit Bank (Bulgaria) EAD

IBAN : Euro : BG42PRCB92301421878115

Swift: PRCBBGSF


2. PAYPAL

If you don’t have a PayPal account, the system will allow you to make a temporary one, so you can pay using your Credit or Debit card.

You can use your credit or debit card on PayPal also if you don’t have PayPal account.

YOU DO NOT NEED TO PAY BEFORE YOUR FINAL ORDER CONFIRMATION


3. Payment by Debit / Credit Card – General Information


We accept payments paid by the following bank cards : Visa , Visa Electron , V PAY , MasterCard, Maestro, MasterCardElectronic.


Please pay attention that your V PAY or MasterCard Electronic cards will be accepted, only if they are registered for participation in the

following schemes : Verified by Visa or MasterCard SecureCode.

If you have paid with your credit, debit or pre-paid card, the sum will be accrued only after the goods have been sent to the delivery address.

We will send you an e-mail in order to receive your confirmation that the goods have been sent.

Additional information for Foreign Customers .

The currency of the payments with a credit / debit cards is in Bulgarian Leva (BGN).


When you pay by credit card listed on the site , product price will be converted to Bulgarian Leva (BGN) – the transaction payment currency,

using the fix conversion rate of Bulgarian National Bank : 1 EUR = 1.95583 BGN.

Example : product price = 50 euro , the payment by card will be 50 * 1.95583 = 97.79 BGN


In order to guard you against fraud during payment with your Visa or MasterCard card , we apply best practices recommended by the

international card organizations:

The security during entry and transport of card data is provided by the use of an SSL protocol for encryption of the connection between our

server and the payment server of our servicing bank.

The authenticity of your card is checked by the verification of the card verification value (CVV2)

In addition, for your identification as the authentic cardholder, the payment server of our servicing bank supports the authentication

schemes of the international card organizations – “Verified by Visa” and “MasterCard SecureCode”.

How to pay by Credit / Debit  Card?

Make your online order and fill all your details (full name , address , phone and etc. ) You will automatically receive copy of your order by

e-mail.


Our customer center will send to you by e-mail Proforma Invoice. Please , check well, if the order , the shipping cost and the payment

options are correct.

Final confirmation. In case you choose to pay by Credit/Debit Card you will receive link for credit / debit card payment directly to our

Bank Account : “UBB – United Bulgarian Bank “.

YOU DO NOT NEED TO PAY BEFORE YOUR FINAL ORDER CONFIRMATION

For All Orders with Verified Payments

Same-Day Shipping Guarantee

Steps to OrderSHIPPING INFORMATION – PLEASE READ THIS


ORDERS LOWER THAN 70 EUROS:

Shipping method:

Registered Post € 6.00 – Delivery time – Due to international restrictions imposed on Covid19, all postal parcels will be delivered within at least one month, in accordance with the regulations of the country of destination.

DHL € 18.00 – Delivery time – around 1-2 working days


ORDERS BETWEEN 70 AND 129 EUROS:

Shipping method:

FREE SHIPPING Registered Post. Delivery time – Due to international restrictions imposed on Covid19, all postal parcels will be delivered within at least one month, in accordance with the regulations of the country of destination.

DHL € 12.00 – Delivery time – around 1-2 working days


FOR EXPRESS DELIVERY:

Shipping method:

DHL Express

Price – € 18.00

Delivery time – express delivery 1-2 working days.


ALL ORDERS WILL BE SHIPPED THE DAY AFTER THE PAYMENT CONFIRMATION.

PAYMENT OF A REQUESTED ORDER IS VALID FOR UP TO 7 DAYS.


RETURN POLICY


Our main goal is you to be satisfied from our products and service. If, for any reason, you are not satisfied with some product, please inform us within 7 days

after receiving your order. We will appreciate, if you explain us the exact problem. We will process an exchange or money refund.

If you have difficulties with online ordering or you need some advice, please, email us and explain to us what do you need. We will do everything to help you

to success.


Please, email us on: sales@ebcstore.com. Thank you!

Returns and right of withdrawal

You have the right of withdrawal during fourteen (14) days as of the day following the delivery of the product ,provided by law to return the items.


All products must be unopened and unsealed and there shouldn’t be any sign of use .

Prior to any return of a product or withdrawal of a service, the buyer must notify its intention to retract through an unambiguous declaration via:

An Email at the following email address: info@ebcstore.com

Contact us blank

This period is considered respected if you return the products before the expiration of the period of fourteen days. You will be responsible for the direct costs

of returning the property.

In case of exercise of the right of withdrawal, you can return to us your Products after reception by respecting the following modalities:

You must return the products to us without undue delay and at the latest within fourteen (14) days from the communication of your withdrawal decision.

Products must imperatively be returned properly protected in their original packaging, in a perfect state of resale (not damaged, used or soiled by the

customer).

The return costs are exclusively your responsibility.

The return of all ordered products will result in a refund or a credit equal to the purchase price of the purchased products.

The partial return of some of the ordered products will result in the refund of the returned products. Initial delivery charges will not be refunded.


We may withhold reimbursement until we have received the products.